At Zuheri Sports Kenya, customer satisfaction is very important to us. While we do not offer refunds, we are happy to provide exchanges under specific conditions as outlined below.
1. No Refunds
We do not offer refunds for any purchases. All sales are final.
2. Exchange Policy
Eligible Exchanges
Exchanges are only allowed under the following conditions:
The item is faulty or defective, OR
The item is of an incorrect size
Exchange Conditions
To qualify for an exchange:
The item must be unused and in its original packaging.
You must initiate the exchange within 3 days of purchase.
Proof of purchase (receipt) is required.
How to Request an Exchange
Please contact our customer service team to initiate the exchange process:
Once approved, you will receive instructions on how to return the item for exchange.
Shipping Costs
Customers are responsible for the cost of returning the item unless the exchange is due to a fault on our part (e.g., defective item or wrong size sent).
We recommend using a trackable shipping method, as we are not responsible for lost return parcels.
3. Contact Us
If you have any questions about our policy, please reach out to us:
