Refund and Returns Policy

At Zuheri Sports Kenya, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

Returns

Eligibility:
You have 3 days from the date of purchase to return an item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging.
• Accompanied by the receipt or proof of purchase.

Non-Returnable Items:
Certain items are exempt from being returned. These include:

• Gift cards
• Downloadable software products
• Items on sale or clearance
• Perishable goods (such as food, drinks, supplements)

Return Process:
To initiate a return, please contact our customer service team at [Your Support Email] or [Your Phone Number]. Once your return is approved, you will receive instructions on how and where to send your item.

Shipping Costs:
Shipping costs for returning an item are the responsibility of the customer unless the return is due to our error (e.g., you received the wrong item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Processing Refunds:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.

Partial Refunds:
In some cases, only partial refunds may be granted (if applicable), such as when:

• The item is not in its original condition or is damaged.
• The return is initiated beyond the 3-day return window.

Late or Missing Refunds:
If you haven’t received a refund yet, please first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [Your Support Email].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@zuherisports.co.ke or 0794639441.

4. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet shipped, we will cancel it and issue a full refund. If the order has already been shipped, you may need to wait until you receive the item and then process a return.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us:

Email: info@zuherisports.co.ke
Phone: 0794639441